Tag Archives: overwhelmed

Where the Lines Overlap

Standard

I felt wuzzy twice today.

And in case you are asking yourself, ‘what are you even talking about?!’ Wuzzy = warm + fuzzy. That’s not a word? Well it is now so booyahhhh.

Anyway, work was kinda crazy today. In case you don’t know what I do, I work for a human resource company. I specialize in payroll taxes and yes, I am pretty awesome at my job. This morning, I was doing some approvals and checking payments and stuff; I had handed back some paperwork to be redone and the girl who had to redo it is relatively new. She seemed frazzled — I could already tell she had been working with the branch partners a lot with it.

So when she handed the corrected paperwork back, I processed it and sent it on to be mailed. I IM’ed her…nearly instantaneously, she reacted with, ‘did I miss something again?’ And instead of bringing her down, I simply said, ‘no. I just wanted to say good job.’ I assured her that what we do is not a walk in the park; there will be stuff she has to do that is difficult and she just has to get through it. I also let her know that instead of being so hard on herself, she needs to remember that she has potential to be great at her job…a little patience is all that is needed.

This reminded me of why I was promoted. I like mentoring; I like seeing people succeed. This was one of the many wonderful things that made me stand out when I went for my promotion. I help approve work of more than 24 specialists…I don’t want to be that person who only interacts with them when they do something wrong. I think that at some point in the past month or so, I lost sight of that. 😦

Later in the afternoon, I went to talk to one of the girls that management had swapped our job roles and she had just gotten off the phone with support. So I went into her cube after I heard her hang up the phone just in time to see her completely break down in tears. I knew that the transition was a bit harder for them than it was for me…I just didn’t know that it had gotten that overwhelming.

I have never seen anyone in my department reach that breaking point. So I let her cry and vent to me. I listened as she told me how the work that came with the switch was just too much — how she had been with the department for 9 years and never wanted to walk out more than she did today.

image

And all the while, I was trying to comfort her. I had my hand on her back soothing her. I even gave her a few hugs. Then I told her if she needed to talk, I would be there in a heartbeat.

I was thinking about it a little bit after. Was it unwise to go in for a hug or soothe her? Did it go against the company’s Right Way training? I was taught that in the work place, the safest option is to just keep out of others’ personal bubbles…honor boundaries.

I think that we’re so caught up in the deadlines and trying to keep it professional that we sometimes forget that we are working with people. I spend as nearly as much time during the week with my co-workers as I do with my own family. I see the people at the office everyday but all the rules about right and wrong interactions make us to be more like robots than humans.

I just found myself in that gray area where I am doing right as a human but wrong as a slave to Corporate America. Idk. Maybe it’s necessary for these lines to have overlapped. And honestly, if given the chance to do it over I would not do it any differently.

Agree or disagree, either is fine. I would just rather take the more human approach is all. I mean, what would you all have done?

Let me know 🙂